5 REASONS WHY YOU SHOULD OUTSOURCE YOUR CALL HANDLING

(Posted on 08/03/17)

5 REASONS WHY YOU SHOULD OUTSOURCE YOUR CALL HANDLING

5 REASONS WHY YOU SHOULD OUTSOURCE YOUR CALL HANDLING 

  1. Financial Savings

For small business owners, the expense of hiring a full-time receptionist is often not justified and can be avoided. By using a call answering service, you can offer your client’s access to a ‘Live Receptionist’ who can take your calls and relay messages straight to you without increasing your wage bill.  This can also lead to cost savings on equipment and maintenance that are no longer required.

 

  1. Flexibility

By outsourcing you are able to have your calls dealt with out of your normal operating hours. For example here at Right Sort we can handle your out of hour’s messages and forward them to you the following working day.  We are also able to increase our work force depending on pre-planned spikes in demand (perhaps to coincide with a promotion or seasonal variations).

 

  1. Quality, professional service

At Right Sort we act as part of your team and take time to understand your business and your customers to ensure we are as informed as possible when taking your calls. We see ourselves as an extension of your business rather than a service provider. We take pride in what we do and this benefits your business.

 

  1. Never miss a sale

A missed call is likely to be a missed sale. The research certainly supports this:

According to research UK SMEs are losing £90m in sales (1)  through failing to pick up phone calls – because customers will not call back again. With mobile working and hot-desking proving popular IT trends, missed calls could be on the increase. On average missed calls cost an SME £1,200 a year in lost turnover (1).  

 

  1. More time to develop your business

Once you no longer have to spend time on answering your inbound calls you will free up time to spend on other areas of your business. Perhaps sales & marketing, product development or whatever it may be. Time is a valuable resource and often something that a resource we would all like to increase!

 

Here at Right Sort Brython and Charlotte our experienced call centre operatives are ready to take your calls, trust them to handle queries, relay messages, shield tele sales and patch an important call through to you (even deal with the mother-in-law). You will never miss a call or worry about a call coming through, you can have an extended lunch break or just take the afternoon off! There will be no distraction of having to answer a sales call, we are here for you for your company for your peace of mind. 

Prices start from £69.50 + VAT per month plus from £1 per call, with a two-week free trial currently available for new customers.  For more information call us on 01948 831 000 or email office@rightsort.com.

 

(1)      http://www.computerweekly.com/news/2240234997/UK-SMEs-lose-90m-because-of-missed-calls 

 

For more information
call 01948 831 000 or
email us