First Impressions Count!
For many organisations it makes sense to outsource call and response handling rather than employing additional (expensive) staff or hiring and training temporary staff. The benefits of using a professional organisation like the RSM call centre are:
- AT LEAST 1 less salary to account for and you have a whole team at your disposal
- No holiday, sick or maternity pay or NI employment issues
- No equipment or office space overheads
- Flexibility (we don’t have a job description!)
Our staff are trained how to handle your calls and your requirements to ensure a seamless and professional service. You’re customers will never know we are not sitting in the same building as you, so get that first impression right with our professional, reliable and friendly call handling service!
Hours covered:
Monday to Friday: 08.30hrs until 17.30hrs
Special requirements for cover out of our usual hours can be negotiated.
Call Handling Services - Inbound
Receptionist/Secretarial Service
These services are tailored to our clients’ needs, and can be as simple as answering the phone in the company name and taking messages, or as complex as managing diaries and patching calls directly through your staff.
Product/Brochure Response Service
We offer a complete response service, from supplying your unique telephone number to taking payment and despatching literature or gifts. See our Fulfilment section for more information on this service.
Information Line (initial contact)
Got a product or service to sell? Running an advert and need those initial calls screened/handled, look no further, our team have handed enquiry lines from bird seed to menopause!
Recruitment Response Service
We offer the full range of recruitment response, from simple data capture to prequalifying applicants and despatching application packs. A dedicated account manager will tailor a bespoke package to each client’s needs.
Subscription/Membership Handling
Our service for the publishing industry, we handle bulk mailing of magazines and publications, online, telephone and post subscriptions, payment processing, renewal reminders by post and telephone and secure storage. See our Membership Database Management Services section for more information.
Appointment Booking and Diary Planning
It does what is says on the tin! We work with you to manage your time or the time of your staff, arrange your appointments and act as liaison between you and your clients.
Call Handling Services – Cuddly Calling
The soft approach to introducing, re-introducing or retaining contact with your customers and prospects.
Data Cleansing
You may have a client or prospect database that could do with a spring clean, it may need a quick call to establish up to date contact details? A reminder of your services could generate renewed interest and even more business from a lapsed contact.
Sounds great, but the resource to do this, and to do it well, may be a problem. That’s where we come in. With no fixed contracts and very sensible, fair rates, we can undertake this as a single one off clean, or we can do an agreed number of records per week, or per month to drip feed your sales activity.
Behind every successful business – new or established – lies a current database, it is your most powerful sales and marketing tool, so make the most of it
Market Research
Talking to your customers and potential customers to find out what their expectations are of your business or industry can help you to develop new products and services that really meet the needs of the market.
Questionnaires are a very simple way to gather information without being overly intrusive.
Most people will participate in a brief conversation (keep the questions relevant and use as few as possible), particularly if known to you, giving you feedback that could ultimately shape the way your business is going.
We can capture this information and transfer it into meaningful reports that can then be used as part of your marketing plan for the future of your business.
Feedback and References
If feedback/references are a very valuable sales tool for your business, but again time is an issue when it comes to gathering this information, we can do it for you!
We can contact your customer at an appropriate time, once a job is complete to ask for their views and any information they would like to pass on in respect of the work you have done.
Equally this will also demonstrate that you are keen to ensure your clients are 100% satisfied with your work by giving them the opportunity ‘to complain’, thus giving you the chance to put things right if they do have any cause for concern.
Fantastic customer service beyond the job completion will result in repeat business and recommendations, giving you an edge over the competition and leaving your customer with a ‘cared for’ or as the service says a ‘cuddly’ feeling.
We offer a FREE TRIAL option on our ‘cuddly calling’ service, contact julie@rightsort.com for more information.
Campaign follow-up
It is a known fact that a telephone call following a direct mail campaign can increase the success rate of a campaign significantly. It also allows you to find out how effective a mail piece may have been by allowing us to gather feedback and how responsive clients may or may not be to its content. In some sectors we are able to take this a stage further and start to build a ‘diary’ of when it is more appropriate to contact a potential customer, should the current time be inappropriate.
Pay As You Go
All of the above services are available as a temporary option should they not be required on a more permanent basis, such as call handling whilst you are taking a holiday. For the pay as you go service you simply give us a days’ notice for when you want to start using a service, and the period you wish to use it for. You can use us for a single day, a week or a month, 3 cost options are available for this service.
Other Related Services
A REAL Business Address/Mail receipt
Ditch the PO Box, the home address, it just does nothing for your credibility! If you want customers to take you seriously, you need a serious business address and one where we can handle your mail on your behalf whether you collect, we send on or simply scan and email to you.
Letter production, printing and Mail Despatch
Need office services, printing, mailing or a database managing – these are all parts of our core business that can be tailored to meet the needs of a individual business using RSM as ‘their’ office. We even have a meeting room available that can be booked for that all important business meeting!