Call Handling

Imagine the impact to your business if your customers couldn’t reach you? It is very likely that they won’t leave a message on an answer machine.

If your company is small or you simply need support to answer the phones during certain times of the day, then our call handling service could be just what you need to ensure that you don’t let your customers down.

The Right Sort call handling staff

Key elements of our service

1. Inbound

  • We provide a call answering service for small businesses and charities. We thoroughly understand your operation and requirements so that you can trust us to handle your calls in a professional, friendly and knowledgeable manner. This is ideal for organisations who don’t have a manned office or who need to switch over phones during busy periods or breaks. Calls can be patched or notification sent via email and/or SMS
  • We process sales orders on behalf of a number of organisations. We take phone orders from your customers and can also offer a pick, pack and post fulfilment service
  • We provide an out of hours voicemail service for customers who need us to respond during normal working hours

2. Outbound

  • We help businesses to capture names, company details, addresses and other contact details in preparation for a marketing campaign
  • If you need to carry out market research we can make calls on your behalf to complete the necessary surveys or questionnaires

The benefits of our service

Continuity: Our call handling team could be considered as a bit like having a long-serving member of staff but without them sitting in your own office. We pride ourselves on becoming an extension of your team and we make it our goal to reflect your business values.

Efficient and effective: We make it our business to get to know your business inside out, so that when a call comes through from your customers we can respond and take messages as intelligently as possible. Ensuring that your customers feel right at home when they speak to us on the phone.

Flexible: Our service can be used as and when required or on an on-going basis, ensuring that we fit ourselves around your customers and your needs, and what’s more once you’re all set-up with us you can spring us into action at a moment’s notice.

It’s your business: We understand that certain weeks, days or hours could be crucial times to your customers or business needs, so when you start to experience high call volumes or you simply need to be away from your desk, we can kick into action and ensure that you have the support when you need it.

Client testimonials

"The service provided by Right Sort is highly valuable to us and this is why we continue to use their services over 11 years later. Right Sort deal with a variety of incoming calls for us and handles them in a professional and efficient manner. Our company has high standards and strong values, Right Sort fits with those standards completely."

Project One Consulting Ltd

"RB Maintenance Services Limited receive an excellent service from Right Sort. When our office is unattended, they handle our telephone calls in a professional and efficient manner which has enabled us to reduce our staff costs significantly."

David Bowie, RB Maintenance Services Ltd

Read more testimonials »

For more information
call 01948 831 000 or
email us