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RightSort Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, use our services or otherwise interact with us.

It also explains your rights under UK data protection law.
 

1. Who We Are

RightSort Ltd provides direct mail, mailing, fulfilment, data processing, warehousing, pick and pack, distribution and associated services to businesses and organisations across the UK.
 

For the purposes of applicable data protection legislation, RightSort Ltd may act as either a Data Controller or a Data Processor, depending on the circumstances.
 

When you provide information directly to us, for example through our website or when discussing our services, we will normally act as the Data Controller.
 

When a client provides personal data to us so that we can perform services on their behalf, such as direct mail, fulfilment, mailing or data processing, we will normally act as a Data Processor and process that information only in accordance with the client's documented instructions and our contractual obligations.
 

2. Information We May Collect

Depending on how you interact with RightSort Ltd, we may collect and process information including:
 

• Your name

• Company or organisation name

• Job title

• Business address

• Email address

• Telephone number

• Information submitted through website forms

• Details of enquiries, quotations and services requested

• Communications between you and RightSort Ltd

• Client and supplier information

• Billing and transaction information

• Technical information relating to your use of our website

• IP address, browser type and device information

• Cookie and website analytics information

• Marketing preferences
   

Where we provide direct mail, fulfilment or data processing services for a client, we may also process personal information supplied by that client.
 

The type of information processed will depend upon the service being provided and the instructions given to us by the client.
 

3. How We Collect Information

We may collect information when you:

• Visit or use our website

• Complete an online enquiry or contact form

• Request a quotation

• Contact us by telephone, email or another communication method

• Become a customer or supplier

• Enter into a contract with us

• Attend an event, meeting or exhibition where we are present

• Subscribe to marketing communications

• Interact with our social media accounts
   

We may also receive information from clients, suppliers, professional advisers, business partners and publicly available business sources where permitted by law.
 

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries

• Prepare and provide quotations

• Deliver our services

• Manage customer relationships

• Process orders and instructions

• Provide direct mail and fulfilment services

• Process data on behalf of our clients

• Manage billing and payments

• Communicate with customers and suppliers

• Improve our website, services and customer experience

• Maintain the security of our website and systems

• Meet our contractual, regulatory and legal obligations

• Keep appropriate business records

• Send relevant marketing communications where permitted by law
   

We will only process personal information where we have a lawful basis for doing so.
 

5. Our Lawful Bases for Processing

Under UK data protection legislation, we may rely upon one or more of the following lawful bases:
 

Contract
Where processing is necessary to enter into or perform a contract with you.
 

Legitimate Interests
Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
 

Consent
Where you have specifically given us permission to process your information for a particular purpose.
 

Legal Obligation
Where processing is necessary for us to comply with a legal or regulatory obligation.
 

Where we rely upon consent, you may withdraw your consent at any time.
 

6. Client Data and Direct Mail Processing

As part of our direct mail, mailing, fulfilment and data processing services, clients may provide RightSort Ltd with personal information relating to their own customers, members, supporters, donors, employees, prospects or other individuals.
 

In these circumstances, the client will generally remain the Data Controller and RightSort Ltd will act as a Data Processor.
 

We will process this information only for the agreed purpose, in accordance with the client's documented instructions, our contractual obligations and applicable data protection legislation.
 

Appropriate technical and organisational measures are used to protect information entrusted to us.
 

7. Data Sharing

We do not sell personal information.
 

We may share information with trusted third parties where this is necessary to operate our business or provide our services.
 

These may include:

• IT and hosting providers

• Website and technology providers

• Payment and accounting providers

• Postal and mailing providers

• Couriers and delivery companies

• Professional advisers

• Contractors and service providers working on our behalf

• Regulatory, government or law enforcement authorities where legally required
   

Where third parties process personal information on our behalf, we take appropriate steps to ensure that suitable data protection arrangements are in place.
 

8. International Data Transfers

Some technology or service providers we use may process information outside the United Kingdom.
 

Where personal information is transferred internationally, we will take appropriate measures to ensure that the information receives an adequate level of protection in accordance with UK data protection law.
 

This may include relying upon UK adequacy regulations, approved contractual safeguards or other legally recognised transfer mechanisms.
 

9. Data Security

We take the security of personal information seriously.
 

We use appropriate technical and organisational measures designed to protect personal information against:
 

• Unauthorised access

• Accidental loss

• Disclosure

• Alteration

• Destruction

• Misuse
   

Access to personal information is restricted to individuals who require it for legitimate business purposes.
 

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying contractual, legal, accounting and regulatory requirements.
 

Retention periods may vary depending upon the type of information and the services being provided.
 

Where RightSort Ltd processes information on behalf of a client, information will be retained, returned or securely deleted in accordance with the client's instructions, contractual requirements and applicable law.
 

11. Marketing Communications

We may contact existing customers and relevant business contacts about RightSort Ltd services where we have an appropriate lawful basis to do so.
 

Where consent is required, we will obtain it before sending marketing communications.
 

You can ask us to stop sending marketing communications at any time by using the unsubscribe option contained within the communication or by contacting us directly.
 

12. Cookies

Our website may use cookies and similar technologies to:

• Enable essential website functionality

• Understand how visitors use our website

• Measure website performance

• Improve the visitor experience

• Support marketing and analytics where appropriate
   

Where required by law, non-essential cookies will only be used after you have provided your consent.
 

You can change your cookie preferences through the cookie controls available on our website.
 

Further information may be provided within our separate Cookie Policy.
 

13. Your Data Protection Rights

Depending upon the circumstances, UK data protection law gives you rights including:
 

• Right of access – to request a copy of personal information we hold about you.

• Right to rectification – to ask us to correct inaccurate or incomplete information.

• Right to erasure – to ask us to delete personal information in certain circumstances.

• Right to restrict processing – to ask us to restrict how information is used in certain circumstances.

• Right to object – to object to certain types of processing, including direct marketing.

• Right to data portability – to request transfer of certain information where applicable.

• Right to withdraw consent – where processing is based upon your consent.
   

These rights are subject to certain legal conditions and exemptions.
 

If RightSort Ltd is processing your information solely on behalf of one of our clients, we may need to refer your request to the relevant Data Controller.
 

14. Complaints

If you have concerns about how RightSort Ltd handles your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.
 

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
 

Further information about your rights is available from the ICO.
 

15. Third-Party Websites

Our website may contain links to websites operated by third parties.
 

RightSort Ltd is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any external website before providing personal information.
 

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, website, business practices or legal requirements.
 

The latest version will be published on our website with the date of the most recent update shown at the top of this policy.
 

17. Contact RightSort Ltd

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is being processed, please contact:
 

RightSort Ltd

Email: office@rightsort.com
Telephone: 01948 831000
Address: Unit 29, Penley Industrial Estate, Wrexham, LL13 0LQ
 

Please include sufficient information for us to identify and respond to your request.